Typo's and Time Travel
You may have noticed when setting up and running your event, or even if you have used our service as a parent, that it's easy to miss something or click the wrong button. You will have also noticed, that our system is very intuitive. It will often pick up the things you have missed or give you warnings to prevent you doing the wrong thing, sometimes these warnings are gentle nudges, sometimes they stop you dead in your tracks.
And it wasn't designed like this overnight.
Every issue, every "whoops", every phone call for help is noted - acted on - but more importantly, our first thought is how did this happen?" What can WE do to stop it happening again? What can WE do to make life easier for the next parent, teacher or office admin.
Even with careful planning, some schools, either by accident or misinformation, put in the wrong dates for their event. This is usually discovered well before notes go home, and well before parents start booking. Easy, just change the dates.
But what if parents have already started booking? What if for some reason, you need to move your event to another date?
Moving dates in the past, was almost impossible. The task of changing dates, moving bookings, moving times that teachers had blocked out and having all the data saved correctly was a big risk.
Sometimes you have to look risk straight in the eyes, and take it head on.
We now have a way to move your event to another time. Using the email address provided to you by the parents that have already made bookings, you can quickly let them know the dates have changed, and any new bookings, or any parents returning to the system, will now see the correct date.
There are limitations, however. Moving the dates, moves it for ALL dates in your event. We cannot move some timetable blocks and leave others. So if you have 3 dates in the system and you need to move them all to the following week - no problem. If you have 3 dates and you only need to change one of them, then we need to rely on other "workarounds".
So next time you discover that you have the wrong dates, or if you need to move your event to another time, let us know. The sooner you let us know, the sooner we can have your event running exactly the way you planned.