Double-Double, Toil and Trouble...
It's always been easy for a parent to make a booking using School Interviews, just enter your email address and details and off you go.
But we have just introduced some changes to make it easier for parents to RETURN to their existing bookings.
In the past, when a parent made an appointment, a confirmation email was sent instructing parents to return to www.schoolinterviews.com.au and enter the event code, to either cancel or change their bookings if they needed to.
For security, if a parent returned and entered their email address again, they were sent a token to that email address. They needed to access their email account and enter the token into the system or they could click on a link. And the token changed every time they returned to our site.
Some parents, either through impatience or misunderstanding, the would enter the token in the event code box, or would click on the "I am booking for someone else" and create a second version of themselves usually with the same email address but sometimes with a different email address, and in turn, create a second lot of bookings - a duplication of themselves, when all they really wanted to do was check their bookings.
When this system was originally designed 5 years ago, there were concerns about parents having access to the internet, or not having an email address, so there was a feature that allowed for parents to help out a mate, by making an appointment for them also. They could click on "I am..." if they wanted to access their own bookings or "I am booking for someone else" if they wanted to book for another person. This allowed parents to make another booking for a different parent but use the same email address for both bookings, but it also meant that returning to either booking to make changes, was almost impossible, because our system couldn't tell which bookings to access.
Our system will now only accept a unique email address. An email address cannot be used twice by anyone, for the same event, so if a parent want's to help out a friend, they will need to enter their friend's email address or a different email address to make a booking. With Centrelink and Medicare now requiring all customers to have an email address and most parents having multiple email addresses these days, this is no longer the issue it was 5 years ago.
We have made some changes to the way that parents can return to their bookings.
When parents are emailed confirmation of their bookings, they now see this paragraph at the bottom of the page:
DO NOT DELETE THIS EMAIL. You can view, change or cancel your bookings by clicking here.
Their confirmation email now has a link that will take them directly to their bookings, without having to visit www.schoolinterviews.com.au or entering the event code again or entering a token.
If a parent does return to the schoolinterviews website and enters their email address again, they will see this warning:
Please check your inbox
It looks like you've already registered for this event...We've sent you an email with a link..."
Parents will be unable to proceed any further, until they return to the email and click on the link to access their bookings.
Parents can still book for a friend, but we have changed the wording to "I want to book for a different Parent" - to make it clearer, that they will not access their own bookings this way, but create a new booking for a different parent.
We will be monitoring these changes closely but if you notice any issues or have any feedback about these changes, please send an email to [email protected]